The Top Online Reservation Systems for Your Restaurant
Let’s face it: The days of making a dinner reservation by phone are nearly behind us. Guests favor the convenience of using technology to book their tables, where they can secure a seat whenever, wherever they are. Online reservation systems also save your staff time from answering phones, plus they ensure less room for human error. But which online booking tool is right for your restaurant? Let’s look at today’s most popular options—you might just find the perfect solution.
OpenTable
Likely one of the most highly recognized booking systems, OpenTable is used by more than 43,000 restaurants worldwide. This system lets restaurants take reservations two ways: through the OpenTable website/app, or through your restaurant’s website (via an OpenTable widget). OpenTable can confirm reservations, plus your customers can modify or cancel their reservation without having to call.
Yelp Reservations
You may be relying on Yelp for its online reviews, but did you know it can also handle online reservations? According to the Yelp Reservations website, 78% of users search for restaurants on Yelp, which opens your establishment up to a significant audience. Diners can either book reservations on your website through a widget, or they can reserve a table directly from your Yelp page. And there are benefits for you as an owner, too: Yelp Reservations allows you to track your floor and service teams, manage your waitlist, send guests customizable 2-way text messages, and deliver automatic email and SMS reservation reminders.
tablein
Designed for smaller restaurants, tablein claims to be “Helping restaurants to get more reservations online, increase guest capacity, improve restaurant service, decrease no-shows and save much time.”
Guests can check seating availability and reserve a table either through your restaurant’s website or Facebook, even when you’re not open. This system also allows you to send confirmations and reminders via phone or email, and there are 25 languages from which to choose. Reviewers speak highly of tablein’s ease-of-use, quick setup process, and helpful support staff. Check out all the features, or start a free 14-day trial here.
Eveve
Specializing in high-volume restaurants, Eveve is an independently owned company whose technology is used by the world’s top establishments. Remote access lets you monitor your business from any location, plus you’ll get data-driven insights into your demographics thanks to a customer database that’s constructed based on daily reservation activities. Eveve also provides a fully integrated electronic point-of-sale system. And, each client gets a dedicated account manager to help make the best use of the booking system.
Resy
This online booking system builds its features in partnership with restaurants, so you’re getting technology that’s tried and tested by your peers. Of course, guests can confirm and cancel their reservations via text, but they can also tell you if they’re running late. The Resy app allows customers to write their own bio, provide a birthday, and let you know of allergies and dietary restrictions. And with ResyOS, ticketing and reservations are handled by the same platform. They’ve also got a support staff available for help 24 hours a day, 365 days a year.
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