{"id":5832,"date":"2017-04-03T17:49:51","date_gmt":"2017-04-03T17:49:51","guid":{"rendered":"https:\/\/www.arffinancial.com\/development\/?p=5832"},"modified":"2021-02-24T15:41:40","modified_gmt":"2021-02-24T20:41:40","slug":"top-server-mistakes","status":"publish","type":"post","link":"https:\/\/www.arffinancial.com\/development\/top-server-mistakes\/","title":{"rendered":"Top Server Mistakes"},"content":{"rendered":"<h4>These are some of my biggest pet peeves&#8230;<\/h4>\n<p>I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes\u2026mistakes that cost restaurants money and customers!<\/p>\n<p><img src=\"https:\/\/www.arffinancial.com\/development\/wp-content\/uploads\/2015\/12\/waiter-taking-rrder.jpg\" alt=\"waiter-taking-order\" class=\"alignnone size-full wp-image-4241\"><\/p>\n<p><strong>Mistake #1:  Not Acknowledging New Tables Immediately<\/strong><br \/>\nBusy or not, a server\u2019s office is their table section.  When your restaurant is full, servers need to acknowledge, appreciate, serve &amp; sell.  It begins by making eye contact, greeting the table, introducing themselves by name and telling the customer they\u2019ll be right back to take care of them.  This buys the server time, puts the customer at ease and establishes a relationship with the table.<\/p>\n<p><strong>Mistake #2:  Not Asking the Customer if they are First Time Visitors<\/strong><br \/>\nNew customers walk in your door everyday for a variety of reasons.  These customers know nothing about what makes your restaurant special or what they\u2019ll enjoy.  Its up to your staff to deliver an extraordinary experience to your first timers and your regulars.  It begins by asking questions and making friends with the customer.<\/p>\n<p><strong>Mistake #3:  Not Knowing the Products or the Restaurant<\/strong><br \/>\nYou Can\u2019t Sell if you Don\u2019t Know and an \u201cI don\u2019t know\u201d answer is a negative impression, so training and testing your staff on product and restaurant knowledge is JOB 1!<\/p>\n<p><strong>Mistake #4:  Not having a Game Plan<\/strong><br \/>\nYour tables are valuable real estate and your servers are either maximizing your sales opportunities or NOT!  Far too many servers are \u201cOrder Takers\u201d only providing ordinary guest experiences.  This leaves lots of money on the table and a customer who will go elsewhere next time.  That\u2019s why every server should have their strategy down for every shift (What bottle of wine will I recommend, which add-ons or up-sells will my guests enjoy, etc..)?  Its up to your staff to educate, inform &amp; entertain making suggestions your customers will enjoy and appreciate.<\/p>\n<p><strong>Mistake #5  Not Asking for Help<\/strong><br \/>\nEvery member of your service staff including your managers are a Team and no-one is too important to jump in to assist.  Train your team to communicate, back each other up and ask for Help to ensure every guest experience is consistent and memorable.<\/p>\n<p><strong>Mistake #6   Not Inviting the Customer to Return<\/strong><br \/>\nIt&#8217;s far more powerful and less expensive to market to your existing customers than to try to find new ones, so it makes sense to make friends and build \u201cAffinity\u201d with each and every customer.  Remember, treat every guest as your Most Important Guest, then smile and invite them back again and again.<\/p>\n<p>Seriously a properly trained server has the power to double or triple your profits while at the same time totally wowing your customers.  This doesn&#8217;t just happen with time and experience, it happens with proper sales training.<\/p>\n<p>If you are interested in taking your service and your profits to another level check out my <a href=\"https:\/\/www.clkmg.com\/rtbeaudoin\/1j1g9g\">Sales Stars Server Training Program<\/a>.  Your staff can complete the program from anywhere&#8230;it&#8217;s 100% online, 100% guaranteed and 100% of your staff should complete it sooner rather than later.<\/p>\n<p>You will use this program over and over again day after day, month after month and year after year with both your new hires and your seasoned staff.<\/p>\n<p>The experience is priceless&#8230;and the ROI is MASSIVE!<\/p>\n<p>(Source: RestaurantRockstars; by Roger Beaudoin)<\/p>\n<p><strong><span style=\"color: #ff6600;\">Have you been considering any updates to your facility? We have affordable and easy to obtain working capital products to meet your needs! <a style=\"color: #00659e;\" href=\"https:\/\/www.arffinancial.com\/development\/apply-now\" class=\"broken_link\">Click here<\/a> to receive a free, no-obligation quote.<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>These are some of my biggest pet peeves&#8230; I visit&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[111,128,690],"tags":[],"class_list":{"0":"post-5832","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-business-financing","7":"category-day-to-day-business-operations","8":"category-restaurant-financing"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top Server Mistakes - 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