{"id":5739,"date":"2017-02-27T13:39:13","date_gmt":"2017-02-27T13:39:13","guid":{"rendered":"https:\/\/www.arffinancial.com\/development\/?p=5739"},"modified":"2021-02-24T15:42:12","modified_gmt":"2021-02-24T20:42:12","slug":"thinking-of-restaurant-pos","status":"publish","type":"post","link":"https:\/\/www.arffinancial.com\/development\/thinking-of-restaurant-pos\/","title":{"rendered":"Thinking of Changing Your Restaurant POS?"},"content":{"rendered":"<p>The big-brand restaurant chains have IT directors, restaurant technology specialists, and others who can investigate restaurant POS (point-of-sale) options. But not the smaller chains or independents.<\/p>\n<p><a href=\"https:\/\/www.arffinancial.com\/development\/wp-content\/uploads\/2015\/09\/restaurant-employee-financing.png\"><img src=\"https:\/\/www.arffinancial.com\/development\/wp-content\/uploads\/2015\/09\/restaurant-employee-financing.png\" alt=\"restaurant employee finance\" class=\"aligncenter size-full wp-image-3943\"><\/a><\/p>\n<p>We\u2019ve asked Jonathon Sellers of Task Retail Technology to provide an objective framework for restaurant groups looking for a new restaurant POS option. This is the first in a series of articles addressing restaurant POS. Jonathon\u2019s full bio is available at the bottom of this post.<\/p>\n<p>So you\u2019ve decided to make the big jump and find yourself a new POS provider, huh? Great, the first question I\u2019m going to ask is, \u201cWhy?\u201d That\u2019s rule #1 in thinking through a switch in POS providers.<\/p>\n<h3>Be clear about why<br \/>\nyou need a new POS system<\/h3>\n<p>I don\u2019t ask this question to be snarky or to question your needs, rather it\u2019s my attempt to be truly helpful. Plus if you truly are looking for a new POS then you probably have already benefited from a little wisdom via a quick Google search of multiple terms including the word POS.<\/p>\n<p>So, why do you need a new POS? Take a few minutes to seriously reflect and write your reasons down.<\/p>\n<p><a href=\"https:\/\/www.arffinancial.com\/development\/wp-content\/uploads\/2017\/02\/using_pos_system.jpg\"><img src=\"https:\/\/www.arffinancial.com\/development\/wp-content\/uploads\/2017\/02\/using_pos_system.jpg\" alt=\"financing for restaurant pos system\" class=\"aligncenter size-full wp-image-5754\"><\/a><\/p>\n<p>Great, now you have a list of the many reasons why you need new a POS. Alright, I\u2019m going to ask you to do one more thing. For each reason you wrote down, jot down a corresponding benefit statement.<\/p>\n<h3>What do you hope to get from<br \/>\nchanging POS providers?<\/h3>\n<p><strong>Here, it\u2019s easy:<\/strong><\/p>\n<ul>\n<li>I want a new POS provider because I am tired of paying so much in hardware repairs bills.<\/li>\n<li>I want a new POS provider because I can\u2019t connect any third-party services to my POS data.<\/li>\n<li>Obtaining new POS hardware would save my business money on unbudgeted repairs and that money could be put into a new freezer!&#8230;You get the idea.<\/li>\n<\/ul>\n<p>One last exercise and I promise we\u2019re done. I\u2019ll spend the rest of the article imparting you with any wisdom I have to share.<\/p>\n<p>Let\u2019s focus on wants this time, rather than needs. \u201cBut wait!\u201d you say, \u201cThis doesn\u2019t seem far off from the last activity you had me do! I don\u2019t normally do this much work when reading an article!\u201d<\/p>\n<h3>It\u2019s important to separate POS<br \/>\nwants vs. needs<\/h3>\n<p>Forgive me. What I\u2019m trying to do is get you to focus on your core business needs while also taking a look at your future opportunities. Both are critical to the health of your business, and to put it quite simply we can\u2019t have wants if we haven\u2019t satisfied our needs. Here\u2019s another example:<\/p>\n<ul>\n<li>I want a new POS because I would like to allow for online ordering or from our forthcoming mobile apps.<\/li>\n<li>A new POS with these features would allow me to organically grow my business and tap new verticals.<\/li>\n<li>I need to deeper and more access to data that can drive my marketing programs.<\/li>\n<li>Now that you have a firm grasp on what you want and need, let\u2019s actually examine how a typical POS search goes into today\u2019s market place.The acronym POS is vague and used in many different ways, but as most of us know it\u2019s true meaning is \u201cpoint of sale.\u201d<\/li>\n<\/ul>\n<h3>Beginning the search for a new POS provider<\/h3>\n<p>If you\u2019re just looking at your restaurant from the point-of-sale paradigm, you\u2019re severely limiting your horizons and your restaurant\u2019s potential. I would also recommend that we call it a \u201cpoint of interaction\u201d (POI) \u2014 and here\u2019s why.<\/p>\n<p>If you embark upon your search with a POI perspective you\u2019ll not only look at the transactional aspect of your restaurant, but also the guest experience. It\u2019s not just the ability to print a receipt, run a credit card, or properly account for cash that matters these days. Guests also demand to interact with your systems and expect them to open them up for their benefit rather than just your own. Your POS can be a part of that, not a hindrance.<\/p>\n<p>Your guests want to place their orders online, feel like a valued guest, pay with mobile devices, complain about your mistakes vehemently, and access relative details about your restaurant with little to no effort on their part. Give this some thought and recalibrate your list of wants and needs if you see fit.<\/p>\n<h3>How to start evaluating<br \/>\nPOS providers<\/h3>\n<p>Now we know what you want, need and have a good perspective for the search. You\u2019re now ready to Google, make calls, schedule appointments, download trial software and have people into our offices who\u2019s sole purpose in life is to fill-up your voicemail and e-mail box for the next 36 months!<\/p>\n<p>Where to start? Well there\u2019s nothing wrong with starting with the usual suspects. The Big Three (NCR, Micros, and Xpient) are in business and became The Big Three because their offerings work for a large swath of the hospitality community. In fact, if you didn\u2019t at least do some due diligence on the big three I would be concerned that your search didn\u2019t cover all the angles.<\/p>\n<p>Ok, let\u2019s say you\u2019ve now looked at The Big Three and were impressed by their large installation bases and impressive client list. But maybe you still don\u2019t feel that you\u2019ve exhausted your search options. You\u2019ve been there, done that.<\/p>\n<p>We live in a world with mobile devices, tablets, social media, the cloud and Big Data, and at this point you may be feeling the big boys are not the most innovative lot or that you could get lost in their vast ocean of customers, products and services. It\u2019s possible.<\/p>\n<h3>Looking beyond the POS standard-bearers<\/h3>\n<p>So now, you extend your search to include some of the new players in the game. Let\u2019s also take a look at some of those tablet based and cloud POS providers. Revel. Leapset. Shopkeep. Leaf.<\/p>\n<p>There\u2019s a lot to like about the newcomers to the restaurant POS world, though maybe you worry that these guys aren\u2019t really big enough or long-term committed enough to your marketplace for you to feel comfortable putting you business in their hands. Then again, maybe not. They may be a perfect fit for you.Either way, it\u2019s time to narrow down the pool of potential candidates, and in comes your list of wants and needs. Let\u2019s take that list and run it against each of the players you\u2019ve reviewed thus far. Anyone who does not meet the core needs of your restaurant will probably not be a good business partner for you in the future. Strike them from the list.<\/p>\n<p>You\u2019ll determine who makes the cut via web searches, marketing materials, YouTube videos, word of mouth, trade-shows, and maybe a few web or phone interactions, but keep those as limited as possible. Don\u2019t overwhelm yourself. There\u2019s a point of diminishing returns.<\/p>\n<p>Hopefully have a manageable list of restaurant POS candidates, and we are going to identify how many of our \u201cwants\u201d are serviceable by each company.<\/p>\n<p>Lastly, let\u2019s recompile your list in order of how many of your \u201cwants\u201d are serviceable, in order of most to least. At this point you should be feeling pretty good about your progress and a bit ready to cull the list a bit more so that this ends before you retire from the business. In order to accomplish this, take the top 5 companies from your list and move to the next step in the process.<\/p>\n<h3>Evaluating potential restaurant<br \/>\nPOS providers<\/h3>\n<p>Now prior to going to the next step I\u2019m going to add some questions as further criteria for the next step of your search. These are additional examination points to ask the potential POS providers that may help to mitigate risk to your business or are current concerns in the market place:<\/p>\n<ul>\n<li>Are you PA-DSS compliant and listed on the PCI Council\u2019s website as such?<\/li>\n<li>Do you provide any breach insurance or assume any liability in the event of a breach?<\/li>\n<li>What is your organizations EMV strategy and is the solution you are proposing today EMV capable.<\/li>\n<li>Is your organization able to provide me with a copy of your SOC Type 1 or SOC Type 2 audit? (Only important for larger organizations.)<\/li>\n<li>Now let\u2019s schedule a demo, download a trial version or send out RFI\/RFP with the remaining players in our list and get this ball rolling. The point of this activity is to trust but verify that each vendor can execute on all your wants and needs. We want to see the wants and needs in action and have the ability to answer any questions that might come up as a result of the vetting process.<\/li>\n<\/ul>\n<p>You also want to be diligent and update your list by striking anyone who could not demonstrate the execution of one of your needs, and\/or reduce the score of companies that could not do the same with your wants. You may actually be surprised at how many of these companies\u2019 marketing materials and sales pitches don\u2019t match up to reality when it comes time for the demo.<\/p>\n<p>Please notice at this point we haven\u2019t asked how much the solution costs or discussed price at all up to this point. We\u2019ve done this because we are trying to keep our eye on the ball and looking for the right POI for our business and will worry about cost later, and that step is next.<\/p>\n<p>Well the time has come to start compiling data on what this is going to cost. Ask for a proposal from each vendor that includes the points below based on the wants and needs you\u2019ve clarified. If you want to get a bit cheeky you can create your own template that they must fill out to provide you with pricing information which will really help you conduct an apples to apples comparison.<\/p>\n<h3>Digging into the real costs of restaurant POS<\/h3>\n<p><strong>Now figure out the Total Cost of Ownership for each solution over a 5-year period of time and add this to your list.<\/strong><\/p>\n<p>\u2022 Software License Cost (non-reoccuring)<br \/>\n\u2022 Software as a Service (SaaS) License Fees (reoccuring)<br \/>\n\u2022 Hardware Lease Fees<br \/>\n\u2022 Hardware Purchase<br \/>\n\u2022 Installation<br \/>\n\u2022 Helpdesk Support Contract<br \/>\n\u2022 Onsite Support Contract<br \/>\n\u2022 Per Transaction<br \/>\n\u2022 Credit Card Processing Charges<br \/>\n\u2022 Term of the Contract<\/p>\n<p>Now you should have a list of 5 or less companies you would feel comfortable doing business with for the next 5 years. This list should be ordered based on the wants and needs of your business but now you also have a view into how much it would cost to do business with each company.<\/p>\n<p>You may need to strike some companies for cost alone or if they are one of your top choices you can always go back and ask for a concession. Asking for a concession is something you should not feel shy about and for the most part the vendor is expecting this behavior and if you fail to do such you are leaving money on the table. This may sound horrible but its a simple truth of the business and you will find the more stores you control the easier it is to drive a decent concession.<\/p>\n<h3>Making a decision with data<br \/>\nplus the relationship<\/h3>\n<p>In a \u201cbinary\u201d world you would probably select the company in first place, but with human interactions and the preponderance of choice, it\u2019s rarely binary. Apply some emotional intelligence to the decision:<\/p>\n<ul>\n<li>Have I enjoyed doing business with this company to this point?<\/li>\n<li>Have they been responsive, and careful to know my needs?<\/li>\n<li>Have they been honest and transparent?<\/li>\n<li>Several people have told me that XYZ Company has been a great partner\u2026<\/li>\n<li>I would never ask you to eliminate your gut-feeling from the equation and can\u2019t tell you how many times I wish I had followed my own gut instinct.<\/li>\n<\/ul>\n<p>Well there you go! You have done a lot of work and are ready to make a major decision for your restaurant. The journey isn\u2019t easy and sometimes if feels like you would have been better rewarded picking up a few shifts at a local unit, but your effort will pay off.<\/p>\n<p>The typical restaurant group only makes this decision every 10 years\u2026if that often. So make it with the best information possible.<\/p>\n<p>(Source: TheRail; By Jonathon Sellers)<\/p>\n<p><span style=\"color: #ff6633;\">If price is a hurdle in getting the best POS system, let us finance it. Inquire about a free, no-obligation quote from ARF Financial? For over 16 years, we&#8217;ve been the restaurant financing experts! Our rates are low, terms are fixed up to 3 years, and we have a streamlined approval process. You could have your money in as little as 5 business days. <a style=\"color: #00659e;\" title=\"Apply Now\" href=\"https:\/\/www.arffinancial.com\/development\/apply-now\/?source=blogpost\" class=\"broken_link\">Click here<\/a> to get started!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The big-brand restaurant chains have IT directors, restaurant technology specialists,&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[111,128,690],"tags":[],"class_list":{"0":"post-5739","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-business-financing","7":"category-day-to-day-business-operations","8":"category-restaurant-financing"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Thinking of Changing Your Restaurant POS? 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