{"id":27910,"date":"2016-12-08T17:14:26","date_gmt":"2016-12-08T17:14:26","guid":{"rendered":"https:\/\/www.arffinancial.com\/development\/?p=5545"},"modified":"2022-01-21T12:11:03","modified_gmt":"2022-01-21T17:11:03","slug":"tips-to-keep-staff-happy","status":"publish","type":"post","link":"https:\/\/www.arffinancial.com\/development\/tips-to-keep-staff-happy\/","title":{"rendered":"11 Tips to Keep Staff Happy Over the Holidays"},"content":{"rendered":"

Restaurant Operators Share Their Best Practices for Keeping Spirits High During a Busy Month<\/h4>\n

\"holiday<\/a><\/p>\n

As the holidays approach, a lot of your time may be focused on decking the halls and spreading holiday cheer to guests. But if you\u2019re going to make it through this season, it\u2019s just as important for some of that cheer to trickle down to staff members \u2014 whether it\u2019s through holiday parties, special perks or flexible time off.<\/p>\n

Here, operators share how they reward \u2014 and retain \u2014 staff during the hap-happiest time of the year.<\/p>\n

1. Create schedules with family and friends in mind<\/strong>
\n\u201cWhile I expect our employees to be available to work on holidays, I also try my best to schedule everyone so that they\u2019re able to get some time to spend with family and friends,\u201d says Sean Hale, GM of Barrel Republic, with three Southern California locations. \u201cI also make sure to have myself working during these times. I feel as though it would hurt morale if I had everyone work while I take time off.\u201d<\/p>\n

\u201cWe try to be as sympathetic to our staff\u2019s personal needs and wants around the holidays as possible,\u201d says senior restaurant manager Mike Donaldson from Departure Restaurant + Lounge in Denver. \u201cThrough careful planning, we are able to achieve a happy balance for our staff which is ultimately our goal throughout the busy season. This, in turn, lowers the stress that the staff is feeling and helps the restaurant to stay a stress-free, relaxed environment.\u201d<\/p>\n

2. Rearrange retail and bulk up staff<\/strong>
\n\u201cDuring the busy holiday season, we modify our schedules so that fewer staff members work doubles; we also make our in-times a bit earlier, to create a natural buffer for the chaos of the season and ease the transition between shifts,\u201d says Michael McCaulley, co-owner and sommelier at Tria Cafe and Tria Taproom, with four locations in Philadelphia. \u201cWe bulk up on additional staff to be prepared, as well. We also moved our gift card sales from our cafes to online, which allows staff members to focus on our guests and be present with them, rather than adding a retail component to their already busy roles during service.\u201d<\/p>\n

3. Have fun with uniforms<\/strong>
\n\u201cWe try to keep it fun and lighthearted at the restaurants during the holidays. So, for instance, when we host our annual Ugly Sweater party, the employees are encouraged to join in,\u201d says Laura Ambrose, co-owner of Woodstock\u2019s Pizza, with several locations in California. \u201cWe also encourage them to wear festive attire throughout the holiday season.\u201d Jason Hotchkiss, executive chef at Encontro in San Diego, has also joined in on the ugly sweater trend. \u201cWe\u2019ll be having an ugly sweater contest through the week leading up to Christmas.\u201d<\/p>\n

4. Throw a party<\/strong>
\n\u201cWe host a staff party every year right after the holidays on Super Bowl Sunday,\u201d says Xan McLaughlin, co-owner of The Park Cafe and Lee Lee\u2019s Hot Kitchen in Charleston, S.C. \u201cIt gives them all something to look forward to and they definitely let loose with their fellow staffers.\u201d<\/p>\n

\"restaurant<\/a><\/p>\n

\u201cWe throw a simple staff holiday party where we go out and do a fun activity,\u201d says David Choi, owner of Seoul Taco, with locations in Missouri and Illinois. \u201cI let my management team plan the party with an allowed budget, and they seem to enjoy that they can take ownership of the planning processes. At the party, it gives me an open forum to reward and recognize hard-working staff and management in a setting that\u2019s not a mandatory meeting.\u201d<\/p>\n

\u201cWe do a Secret Santa event that goes on for two weeks; participants are asked to give a gift of no more than $10 each week with a clue about them; then we have a party where everyone guesses who they think their Secret Santa is,\u201d says Michael Kristofka, v.p. of marketing at Blue Plate Catering, Chicago.<\/p>\n

5. Set a fun work goal<\/strong>
\n\u201cWe\u2019ve discovered that creating a fun and engaging service or marketing challenge is a huge win for our managers during the holidays,\u201d says Courtney Beach, director of Pita Pit\u2019s corporate store division. \u201cThis year, we\u2019re featuring a Catering Bingo contest, where various prizes will be given to operators who successfully market to certain businesses or sell particular catering items. The goal is to get multiple Bingos on a card, or even blackout the card entirely. It’s a positive way for all of us to come together for some fun and positive competition.\u201d<\/p>\n

6. Simplify your winter menu<\/strong>
\n“Around the holidays, the cocktail menu should not be time consuming on the back end: cocktails, syrups and infusions that require a lot of kitchen prep are a drag during very busy shifts,\u201d says Pete Vasconcellos, bar director at The Penrose in New York City. \u201cWe keep the winter menu simple and streamlined from a labor point of view, and save the more labor-intensive fun stuff for January to March, when business slows down and we need some pyrotechnics to entice people to leave the couch and trudge over to the bar.\u201d<\/p>\n

7. Invite staff to participate in the community<\/strong>
\n\u201cWe provide opportunities for our employees to volunteer at our corporate partners, the Boys & Girls Clubs of Metro Denver, and host a fun, annual off-site dinner for the children,\u201d says Jennifer Ruppert, marketing director at ViewHouse Eatery, Bar & Rooftop in Denver. \u201cAdditionally, we participate in the Care 4 Colorado Toy Drive by giving away a free Peppermint Godiva Chocolate Martini to each guest who brings a toy or makes a monetary donation to the Boys & Girls Clubs of Metro Denver; hosting a competition throughout the staff and rewarding the employees who get the most donations.\u201d<\/p>\n

8. Reward them for a great year<\/strong>
\n“We give out staff bonuses for everyone on staff, from dishwashers up to senior management,\u201d says Ruairi Curtin, owner of The Penrose, New York City. \u201cIt’s a great way to reward staff for their hard work at the end of a busy year, and it\u2019s a nice financial boost to keep the spirits up as we approach the holidays.”
\n\u201cA huge motivation for our staff to work hard throughout the busy holiday season is ViewHouse’s annual employee holiday party, where we give out $20,000 in holiday gifts,\u201d says Ruppert. \u201cIt\u2019s the perfect way to unwind and celebrate with our ViewHouse family.\u201d<\/p>\n

9. Help them blow off steam<\/strong>
\nWe have various health and fitness opportunities to help relieve stress like our running club and soccer team,\u201d says Kristofka. \u201cWe also offer free registration at various Chicago races like Chinatown 5k, Day of the Dead 5k and the Shamrock Shuffle. After the race is over, we have a celebration that’s always filled with food and beverages.\u201d<\/p>\n

10. Consider closing for a day or two<\/strong>
\n\u201cWe close all of the restaurants the Monday after Thanksgiving to throw a big holiday party for the entire staff,\u201d says James Horn, director of operations at A\u00f1ejo in NYC. \u201cWhile it’s a sacrifice to close the restaurants for a whole day, it’s more important that every employee has the opportunity to celebrate a great year together. It also puts them in a great mindset as the holiday season heads into full swing.\u201d<\/p>\n

“First and foremost, being closed on Thanksgiving and Christmas Day is an absolute must,\u201d says Karalee Fallert, co-owner of The Park Cafe and Lee Lee\u2019s Hot Kitchen in Charleston, S.C. \u201cPeople need to be with their friends and families. We could make good money on those days, but it’s worth more to us that our team gets the downtime to celebrate and rest.\u201d<\/p>\n

“We celebrate the holidays with our team members by offering flex days,\u201d says Michael Mabry, c.o.o. of Mooyah Burgers, Fries & Shakes. \u201cFor instance, we closed the office the Wednesday before Thanksgiving and the Monday afterward, and we have additional flex days in December so that team members can recharge and spend time with their friends and families.\u201d<\/p>\n

\u201cWe believe that it\u2019s important to close down on holidays, to allow our staff stress-free time to be with their families,\u201d says Greg Dodge, owner of the Zavino Hospitality Group, with locations in Washington, D.C., and Philadelphia. \u201cOur restaurants demand so much time from our staff throughout the year, so the least we can do is close on holidays, which are slower days anyway.\u201d<\/p>\n

11. Keep the lines of communication open<\/strong>
\nIf scheduling, parties and ugly sweater contests all fail you, communicate with your staff regularly to ward off any impending meltdowns. \u201cWhen December comes around it\u2019s always a stressful time for the business and at home for our inner guests,\u201d says Steve DiFillippo, owner of Davio\u2019s Northern Italian Steakhouse in Boston. \u201cWe make sure we listen to their needs and react to them. That is why communication is so important.\u201d<\/p>\n

\u201cI think recognition of hard work through the holidays is key,\u201d adds Vasconcellos. \u201cWe do a weekly email shout out to individuals who go above and beyond, work extra-long shifts, pick up holiday coverage for other staff or just generally keep up a great attitude. I do my best to spread the appreciation around to the whole staff.\u201d<\/p>\n

(Source: RestaurantHospitality.com; by Liz Barrett)<\/p>\n

With the holiday rush about to hit, could extra working capital help your business get prepared? Additional staffing, renovations, decorations, large inventory purchases are just a few things that come to mind. Why not inquire about a free, no-obligation quote from ARF Financial? We have low rates, fixed terms up to 3 years and a streamlined approval process. You could have your money in as little as 3 to 5 business days. Click here<\/a> to get started!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Restaurant Operators Share Their Best Practices for Keeping Spirits High…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[128,911,690],"tags":[],"class_list":{"0":"post-27910","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-day-to-day-business-operations","7":"category-holiday-preparation","8":"category-restaurant-financing"},"acf":[],"yoast_head":"\n11 Tips to Keep Staff Happy Over the Holidays - ARF Financial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arffinancial.com\/development\/tips-to-keep-staff-happy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"11 Tips to Keep Staff Happy Over the Holidays - 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