In today’s world, technology has made it easier for businesses to operate efficiently and market their products effectively. The Hospitality Industry has not remained untouched by the wonders of technology. Restaurants are an integral part of this industry and have witnessed a tremendous transformation. As a restaurant owner, if you haven’t brought technology into your operations yet, you are at risk of losing your customers to a tech savvy competitor. So, how does technology find its place in restaurants anyway? To find out, take a look at the list below and prepare to be amazed!
Digital table managers are considered to be excellent at making the entire reservation process more convenient for both management and customers. Rather than having a person track and manage all the reservations, you can now opt for a Digital Table Manager. This new technology can be used to take online reservations and suggest the ideal arrangements depending on details such as the number of guests coming in. Moreover, Digital Table Managers are also able to provide waiters information about the customer’s specific needs and wants, and can also use data such as birthdays, wedding anniversaries, etc. to maintain a close relationship with the customers.
Thanks to technology, the customers are no longer required to wait in line in front of the cash registers to place an order. Ordering Kiosks can be seen in some technologically advanced restaurants that enable the customers to place and customize their orders on their own on a standing screen installed in the restaurant. Moreover, ordering kiosks are fully equipped with all the necessary information that is used to provide upsell or cross-sell suggestions to the customers. Other than kiosks, some restaurants use the same feature in the form of a table-top tablet that has applications such as Breadcrumb installed that let customers view the menu, place the order, and then sends the order to the kitchen.
According to National Restaurant Association, more than 81% of the restaurants are known to be using Point of Service? Or Sale (POS) Systems. The popularity of this tool can be attributed to its ability to manage the restaurant operations in an efficient and time-saving manner. A POS System includes Inventory Management, Labor Management, and Data Reporting & Analytics tools that can be used to make effective decisions. A POS System will also enable you to deliver a better experience to customers by sharing important information about the likes and dislikes of customers and other order processing tools. The accuracy of orders is significantly enhanced with the help of such a system. Moreover, the Gift and Loyalty Solutions offered by POS systems play an important role in retaining customers.
Delivering a superior customer experience is key if you want your restaurant business to grow and succeed. By incorporating the above-mentioned technological advancements into your business, you can significantly increase revenue and witness growth. If you are struggling with financing new technologies for your restaurant, contact ARF Financial! We offer flexible loan terms up to 36-months, low fixed rates, and no collateral is required. Click here to find out how much you qualify for. Approvals are granted within 48 hours.