The success of your restaurant depends heavily on the kind of employees you hire. You might be offering high-quality food and a perfect ambiance, but if your servers are not delivering excellence, you will not be able to retain customers and growing your business will become extremely difficult.
Customer service, in the case of a restaurant, carries a great deal of importance and since your staff will be responsible for delivering this service, it is vital that you hire only the best employees. Moreover, once you have attracted the right employees to your restaurant, it is also important to keep them happy and satisfied. Employee turnover rate in the hospitality industry is high, and with Millennials forming the majority of the workforce, you need to start paying extra attention to employee satisfaction.
So, how do you ensure the presence of successful hiring and retaining culture in your restaurant? Here’s how:
The experience of a server in the restaurant industry does not weigh heavily when you are trying to create a great team. Rather than looking at the number of years spent in the restaurant industry, you should be looking for the right personality and motivation since you can always provide server training skills.
Your employees are more likely to feel dissatisfied if they do not see sufficient opportunities to grow in their career. Therefore, it is important that you create enough programs for advancement if you wish to retain your employees.
The pay scale and the working conditions need to be given a fair amount of attention if you want to keep your employees happy. While you do not need to offer a pay scale higher than what the other businesses are offering, you must provide one that is close or equal to it. Moreover, you should give your employees all the necessary facilities that make them feel comfortable working in the restaurant.
It is the responsibility of the management to create a positive and uplifting culture in the workplace. Therefore, make sure that you strive to form a culture that keeps everyone together and close so that your employees enjoy working at the restaurant.
Great employees thrive on feedback, and if the management creates a positive environment wherein they acknowledge and appreciate the work, the employees feel valued. However, it is not necessary to focus on positive feedback only. You can also share the shortcomings of your employees with them privately so that they know how to improve their performance.
Creating and fostering a positive workplace culture in your restaurant will enable you to attract and retain some of the best employees in the market thereby expanding your business the right way. If you are struggling with your restaurant cash flow and need restaurant funding options to provide your employees with better pay and benefits, contact ARF Financial! With a simple funding process, ARF Financial offers flexible loan terms up to 36-months, low rates, affordable payments and no collateral is required. Click here to find out how much you qualify for. Approvals are granted within 48 hours.